Refund Policy

Effective date: November 26, 2025

Here are our Standard Terms for products and services eligible for a refund or service credit:

You acknowledge and agree that where refunds are issued to your Payment Method, DayOne Formations’ issuance of a refund receipt is only confirmation that DayOne Formations has submitted your refund to the Payment Method charged at the time of the original sale, and that DayOne Formations has absolutely no control over when the refund will be applied towards your Payment Method’s available balance.

You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer.

1. COMPANY FORMATION SERVICES (SERVICE CREDIT POLICY)

All fees paid for company formation services are non-refundable in cash. The Client is only eligible to receive a full service credit for the fee paid (minus any non-recoverable third-party costs) if the following three mandatory conditions are met:

  1. The Client cancels the application in writing within three (3) calendar days of payment.
  2. The Client’s formation order has NOT yet been submitted to the relevant Governmental Authority or third-party agent, which must be confirmed by DayOne Formations via email.
  3. The granting of the service credit remains at the sole and absolute discretion of DayOne Formations.

The service credit is non-transferable, cannot be redeemed for cash, and must be applied toward future services provided by DayOne Formations. No service credit will be offered, for any reason, if the Client decides to cancel his/her/its application after three (3) calendar days.

2. ACCOUNT OPENING SUPPORT SERVICES

All fees paid for Account Opening Support Services are strictly non-refundable once payment has been processed. DayOne Formations commences work and expends labor immediately upon receipt of payment to prepare documentation and commence due diligence checks, regardless of whether a bank appointment has been arranged. No refund will be issued for cancellation, rejection of the application by the bank, or due to incomplete or inaccurate information provided by the Client.

3. VIRTUAL OFFICE, TELEPHONE/FAX, AND ANCILLARY SERVICES

All fees paid for Virtual Office, Telephone/Fax Services, and other recurring ancillary services are strictly non-refundable upon purchase. No refunds will be issued for monthly, 6-month, or annual plans, or for renewals.

4. OTHER SERVICES

All fees for other services (e.g., apostille, notarization, certified translations) are strictly non-refundable once the Service Provider has commenced processing the order or once the services or information have been delivered to you by email or other means.

5. CONTACT US

If you have any questions, please contact us by email or regular mail at the following address:

DayOne Formations Limited
71-75 Shelton St, London WC2H 9JQ, United Kingdom
+44 20 3951 3968 (Office)
+44 75 6681 9993 (WhatsApp)
[email protected]

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